Post by account_disabled on Feb 25, 2024 3:59:14 GMT
Come check out 6 valuable tips for you to excel when serving your students via WhatsApp! Prof, have you REALLY mastered serving your customers via WhatsApp? Find out if you already know how to use this super important resource to your advantage! valuable-tips-for-serving-students-on-WhatsApp Photo by Anton on Pexels . See the best practices for serving on WhatsApp: 1 – Create a support group for each group of students For each group of students you have, whether in person or online , create a different support group on WhatsApp. This way, you organize students according to their goals and needs, which helps you remember exactly what each of them needs when responding! In fact, if you use the MFIT app , it's worth creating a WhatsApp group for each group of students registered on the app! 2 – Centralize conversations with students within service groups Ask your students to, whenever possible, communicate with you directly in the WhatsApp group instead of via private message, tagging you there with an and your name. Explain to them that, in addition to their doubts being other people's doubts, using the group to chat will help you serve them faster and with better quality .
Use Whatsapp Business to your advantage Having a professional account on WhatsApp is like creating a business card that helps your customers discover details about your business without having to ask you questions and wait for Phone Number List assistance. In short, in WhatsApp Business , you can enter information such as website, email, location and opening hours. Furthermore, this application allows you to: 1 – Create an automatic greeting , which appears whenever customers initiate contact with your number; 2 – Define an absence message , which only appears outside of your opening hours; 3 – Configure quick answers to the most common customer questions, where you type just one word and a complete text on that subject appears for you to send to the customer; 4 – Use the tags function , which serves to categorize all WhatsApp conversations, helping you find them much more easily. In fact, you can use WhatsApp's own labels, such as “New customer”, “Pending payment” or “Paid”, and, if you prefer, you can also create your own personalized labels . 4 – Don’t meet your students at any time! Believe me, professor: You don't need to serve your students 24 hours a day.
Therefore, it is essential to define and inform opening hours ! So, decide on this time, and enter this information in your account description and in your WhatsApp away message . So, you don't have to worry if you're online outside these hours and don't respond to a customer, because you're simply respecting your opening hours ! 5 – Create a support group to answer questions If you have a lot of students with similar questions , how about creating a WhatsApp group so they can interact and help each other? In addition to answering questions, this type of group makes students feel part of a community even from a distance , creating an extra incentive to train! However, remember to include rules of coexistence in the group description, so that it remains a welcoming space and does not lose focus! 6 – Prepare supporting material to send to students Take some time to create a video or PDF answering frequently asked questions from your students! This way, every time they show up, you can send them complete and thoughtful material , generating a super positive experience! In fact, as it is easier to find information in a text file than in a video, we recommend using the Canva application to make this document beautiful and intuitive .
Use Whatsapp Business to your advantage Having a professional account on WhatsApp is like creating a business card that helps your customers discover details about your business without having to ask you questions and wait for Phone Number List assistance. In short, in WhatsApp Business , you can enter information such as website, email, location and opening hours. Furthermore, this application allows you to: 1 – Create an automatic greeting , which appears whenever customers initiate contact with your number; 2 – Define an absence message , which only appears outside of your opening hours; 3 – Configure quick answers to the most common customer questions, where you type just one word and a complete text on that subject appears for you to send to the customer; 4 – Use the tags function , which serves to categorize all WhatsApp conversations, helping you find them much more easily. In fact, you can use WhatsApp's own labels, such as “New customer”, “Pending payment” or “Paid”, and, if you prefer, you can also create your own personalized labels . 4 – Don’t meet your students at any time! Believe me, professor: You don't need to serve your students 24 hours a day.
Therefore, it is essential to define and inform opening hours ! So, decide on this time, and enter this information in your account description and in your WhatsApp away message . So, you don't have to worry if you're online outside these hours and don't respond to a customer, because you're simply respecting your opening hours ! 5 – Create a support group to answer questions If you have a lot of students with similar questions , how about creating a WhatsApp group so they can interact and help each other? In addition to answering questions, this type of group makes students feel part of a community even from a distance , creating an extra incentive to train! However, remember to include rules of coexistence in the group description, so that it remains a welcoming space and does not lose focus! 6 – Prepare supporting material to send to students Take some time to create a video or PDF answering frequently asked questions from your students! This way, every time they show up, you can send them complete and thoughtful material , generating a super positive experience! In fact, as it is easier to find information in a text file than in a video, we recommend using the Canva application to make this document beautiful and intuitive .
